Sales & Support

At Shavara, we believe in the value of quality support and developing strong relationships with our customers. Extraordinary customer service is the cornerstone of our business. We appreciate each of our customers and work diligently to exceed their expectations.

Ongoing Support

At Shavara, we know that our outstanding customer support and responsiveness sets us apart from the rest. Our support staff is available every business day to attend to your needs. When you phone Shavara Customer Service, you will speak directly with a billing expert who is familiar with your practice.

When you phone us with a question we are able to initiate an interactive web-based meeting, when necessary, so that you can show us the issue you would like us to clarify. This allows us to more quickly identify the area of concern and solve the problem expediently.

IT Support

Our medical billing software, Iridium Suite, is a web-based system which follows a client-server model. In this model, Iridium Suite is installed on as many computers as you choose at no additional cost. The Iridium Suite software gives you secure access to the remote server where your data is stored and all major functionality occurs.

All system maintenance and backups are handled by our IT department. Shavara IT department takes care of all system updates, maintenance and backups. This represents a significant cost savings especially in the ever-changing medical billing world.

While Shavara takes responsibility for the integrity of your system, we do not have access to your data or billing information. Only your designated staff can access your practice’s information.

Sales

At Shavara, we appreciate the significance of selecting the right billing system.

For this reason, we take a consultative sales approach in our sales process. We want to learn as much as we can about your practice and the capabilities and features you are seeking in your billing system.

We believe it is important that you experience the benefits of Iridium Suite firsthand. Typically we accomplish this through an online demonstration of our software.

Please contact us so that we can learn more about your needs and share the benefits of Iridium Suite with you.