Every Rad/Onc Biller Hates This Call: “I Didn’t Have Treatment on That Date”

How many times have your patient statements gone out and within just a few days, your phone goes crazy?

On the other end, accusatory voices say such statements as:

“I checked my calendar and I was not in the office the days that are on my bill!”

“I was charged for treatment, but I haven’t even started my treatment yet!”


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